Last updated: 06/30/2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PARTICIPATING IN POSITIVE ACCESS. BY JOINING, YOU AGREE TO BE BOUND BY THESE TERMS, OUR WEBSITE'S TERMS OF USE, AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT PARTICIPATE IN POSITIVE ACCESS.
1. ELIGIBILITY AND MEMBERSHIP
Positive Access (the “Program”) is open only to users who are 18 years of age or older. The Program is designed for individual customers to reward their personal purchases. Each person is limited to a single account. Employees of Positive Grid and its affiliates can also join for personal use only.
By enrolling in Positive Access, you confirm that you have read, understood, and agree to these Terms and all related policies. Positive Grid reserves the right to change or update these Terms at any time without prior notice. Participation in Positive Access following such changes indicates your acceptance of the new Terms.
2. HOW TO JOIN POSITIVE ACCESS
Enrollment in Positive Access is free and available exclusively through our official website at www.positivegrid.com. To join, you’ll need to create an account using your email address and complete any necessary fields. Each account must be linked to a unique email address, and duplicate accounts are not allowed.
It is your responsibility to ensure that the information in your account is accurate and up-to-date. Positive Grid is not responsible for any issues arising from incorrect or outdated account details.
3. EARNING POINTS
3.1. You earn points for every qualifying purchase made through the Positive Grid website. Point amount earned for each product is outlined in the Gear Up, Get Points table, and is subject to change without notice. Points will be awarded 14 days after the purchase date.
3.2. Qualifying purchases include product orders placed directly on the Positive Grid website only. Any purchases made before joining Positive Access are not eligible for points.
3.3. If you return an item from your qualifying purchase, the points earned from that purchase will be deducted from your account.
3.4. Members may earn loyalty points for registering eligible Positive Grid products through the Product Registration Portal or by registering products within the Spark and REACTOR App while logged into their Positive Grid account. Each product may only be registered once. Only products newly registered on or after February 6, 2026 are eligible for points. Positive Grid reserves the right to verify product ownership and may deny or revoke points in cases of suspected fraud or misuse.
3.5. Starting June 30, 2026, points will expire if your Positive Access account has no qualifying activity for a continuous period of twenty-four (24) months. "Qualifying activity" means earning or redeeming points. Any qualifying activity resets the 24-month period for your entire points balance. For points held in your account as of June 30, 2026, the 24-month period begins on June 30, 2026; periods of inactivity before that date are not counted. Except where applicable law requires a longer period, Positive Grid will notify you by email to the address associated with your account at least 60 days before your points are scheduled to expire, and you may prevent expiration through any qualifying activity during that period. Expired points are forfeited and cannot be reinstated.
4. REDEEMING POINTS
4.1. Points can be redeemed for various rewards and discount coupons as specified on the Positive Grid website. Points cannot be exchanged for cash, transferred to another person, or combined with another member’s account. Rewards, discounts, and coupons cannot be combined or stacked in a single transaction, and rewards cannot be used to purchase gift cards. Positive Grid reserves the right to modify the rewards and point redemption process at any time without prior notice.
4.2. Redemptions are final. Once points are redeemed for a reward, the redemption cannot be reversed. Rewards have no cash value and cannot be converted, transferred, or exchanged back into points or cash, whether before or after expiration.
4.3. When you redeem Positive Access points for a discount, you'll receive a coupon code. Each code expires two (2) years from its date of issue and will not work at checkout after that date. Expired codes are forfeited and cannot be reinstated, extended, refunded, or exchanged back for points or cash.
4.4. Orders placed using a reward remain subject to our Shipping & Delivery Policy, including all delivery regions, fees, timelines, and restrictions. Rewards do not waive or alter shipping charges or eligibility.
5. NOTICE OF FINANCIAL INCENTIVES
Positive Access offers incentives in the form of points that can be redeemed for discounts on future purchases in exchange for your participation and the information you provide when joining. The value of the financial incentive is based on the points you earn through qualifying purchases. These points can be redeemed for discounts as described in the rewards section of Positive Access.
By participating in Positive Access, you agree to the collection and use of your personal information as outlined in our Privacy Policy. You have the right to opt-out at any time, but doing so will result in the loss of any accumulated points. For more information, please refer to our Privacy Policy.
6. COMMUNICATION PREFERENCES
By participating in Positive Access, you agree to receive essential communications from Positive Grid regarding your account and rewards. If you are opted in to receive promotional and marketing emails related to Positive Grid products and Positive Access, you can opt out at any time using the unsubscribe link in the emails. However, you will still receive essential communications related to your account and rewards.
7. PRIVACY AND DATA PROTECTION
Your personal information will be handled in accordance with Positive Grid’s Privacy Policy and in compliance with applicable data protection laws. By participating in Positive Access, you acknowledge that Positive Grid may process your information for administering the program and related marketing communications, consistent with your preferences. You have the right to access, correct, or request deletion of your personal information, as outlined in our Privacy Policy.
8. MODIFICATIONS AND TERMINATION
Positive Grid may modify, restrict, or terminate Positive Access or any aspect of it at any time. Changes may include updates to point values, eligible purchases, or redemption processes and will apply prospectively unless otherwise specified.
Positive Grid may also discontinue the points feature of Positive Access — including the earning and redemption of points — while continuing to operate the Program in other forms. Points are a promotional benefit only; they have no cash value and confer no property or vested rights.
If the points feature is discontinued, or if Positive Access is terminated, Positive Grid reserves the right to cancel or forfeit any unredeemed points. Except where applicable law requires a longer notice or redemption period, Positive Grid will give members at least 60 days' advance notice and an opportunity to redeem eligible points before forfeiture. This paragraph applies notwithstanding any provision of these Terms permitting changes without prior notice.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Positive Grid and its affiliates will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your participation in Positive Access. Positive Grid’s total liability for any and all claims related to Positive Access shall not exceed $300. This limitation does not apply to liability resulting from Positive Grid’s gross negligence, willful misconduct, or intentional acts, where such exclusions are prohibited by law.
10. GOVERNING LAW
These Terms and Positive Access are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.
11. CUSTOMER SUPPORT
For any questions or concerns regarding Positive Access, please reach out to our customer service team through our website's contact form. We are here to assist with any inquiries related to your account or rewards.
